Where customer service meets customer growth.
Fast, effective multi channel support powered by real human agents
Provide immediate support over live chat when customers need it, with Live Chat Factory, a human-powered service capable of resolving complex issues instantly or triaging to specialised agents when additional help is needed.
Trusted by food brands, law firms, film productions and beauty businesses who care about reputation, revenue and relationships.
What's the main difference between your Basic plan and the Professional plan?
Great question! Our Professional plan includes advanced features like:
- Priority response times
- Custom reporting & analytics
- API access & integrations
- Dedicated account manager
Oh great, I need access to custom reports. Can I upgrade now?
Your website is your front of house.
We make sure every guest feels welcomed, understood and looked after.
Specialised Support for Your Industry
We understand the unique challenges and opportunities in your sector.
Food & Drink
- Order queries, delivery issues, allergens, substitutions
- Live upsell (โAdd sides?โ, โBest-seller todayโ)
- Evening/weekend cover = higher basket values
Legal
- Calm, compliant client intake
- Right-first-time triage
- Sensitive, brand-safe conversations
Film & TV
- Fast-moving, high-pressure environments
- Supplier queries, crew logistics, last-minute changes
- Out-of-hours = essential, not optional
Beauty & Wellness
- Booking, rescheduling, waitlists
- VIP tone, soft selling, retention focus
- Instagram + WhatsApp enquiries handled beautifully
Most contact centres answer questions.
We create moments that turn customers into fans.
Fun & Glamorous
Where it counts.
We donโt sound like scripts. We sound like your brand on its best day.
Glamour โ glitter.
Glamour = confidence, warmth, personality.
Whether you need the VIP tone of a luxury beauty brand, the calm reassurance of a law firm, or the friendly efficiency of a food delivery service, we adapt to you.
Full 360ยฐ Customer Service Suite
Comprehensive omnichannel support that grows with your business
Live Chat Support
Real-time, branded chat widget on your website or e-commerce store
- Real-time, branded chat widget
- AI-powered instant answers + human advisors
- Out-of-hours coverage with overnight ticket handling
How can we help you today?
I need info about pricing
Let me help you with that!
Social Media Engagement
Multi-platform community building and customer engagement
- Facebook, Instagram, LinkedIn, X, TikTok coverage
- Community building and customer engagement
- Social listening for brand sentiment
Email Response Management
Prompt, personalized replies aligned with your tone of voice
- Personalized replies in your brand voice
- Inbox organization and priority flagging
- SLA tracking and performance reporting
Order #1234 Status
Loved the service!
How to use feature X
Phone Answering
Professional call handling in your brand's name
- Professional call handling in your brand name
- Order processing and appointment booking
- Overflow and out-of-hours answering
Telemarketing & Re-engagement
Win-back campaigns and targeted customer outreach
- Win-back campaigns for lapsed customers
- Targeted offers to warm leads
- Upsell and cross-sell opportunities
Lapsed Customer
Last order: 6 months ago
Customer Insights & Reporting
Data-driven insights to grow your business
- Trend analysis on customer behavior
- Growth opportunity identification
- Actionable recommendations for marketing
Conversion
Satisfaction
Growth Opportunity
Evening traffic up 30%
The Live Chat Factory Effect
We're not just a contact centre โ we're your Customer Growth Partner
Fearless
We take bold, proactive steps to win and keep customers. No challenge is too big, no question too complex.
Fun & Glamorous
We make customer service engaging and brand-enhancing, not a dull tick-box exercise. Every interaction delights.
AI + Human Excellence
Smart automation for speed, humans for empathy and connection. The perfect blend of efficiency and care.
Growth-Driven Mindset
Every chat, call, or comment is a chance to create loyalty, drive revenue, and build your brand.
Insight-Led
We spot patterns, predict needs, and feed back strategies that help you scale. Data-driven decisions, always.
Experience the difference of a customer service partner that doesn't just respond to issuesโ we actively drive your business growth.
How we integrate with you
(It's easier than you think!)
Step 1
An informal discussion
You have decided you like the look of us!
Step 2
We get to know you
We provide a toolkit that makes this an easy process for you to share what we need to know.
Step 3
Add live chat to your website
Next step we add live chat to your website (takes minutes) and brand the little speech bubble and button that sit on your website in your colours and logo.
Step 4
We start chatting to your customers
Our team begins engaging with your visitors in real-time.
Step 5
Reports keep you updated
Reports are created to keep you up to date with activity, every step of the way.
You could have a live chat button on your website within 2 days, your website will be your "front of house" for amazing customer experience and increased conversions.
Live Chat
Real-time chat with your customers and transform interactions into brand loyalty. Use quick response to boost engagement and sales.
How can we help you?
I need information about pricing
Let me help you with that!
Chatbots
Automate all or part of customer interactions, even after working hours. Handle advance inquiries for your team and decide when the customer needs to talk with live agent.
Shopping Guide
My Order
Order Status
Lead Generation
Never miss an opportunity. Capture leads 24/7, ready for your sales team to close the deal.
247 new leads
AI Engage
AI-driven engagement at the right moment. Automate tailoring messages for higher conversions.
AI Message
Looking for the perfect product?
Smart Targeting
Explore our sales segment!
30% higher conversions
Simple Integration
We plug into your world quietly, securely and without disruption.
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Mailchimp
Salesforce
Stripe
HubSpot
Proof, Not Just Promises
See how we turn praise into persuasion for brands like yours.
"Karen was a powerhouse behind this and she made live chat a success at Which? seeing a decrease in website bounce rate and increase in customer satisfaction scores and sales."
Jennet Pitch
Centre Lead at Ocado Technology
Impact:Turned a new venture into a measurable success.
"I loved working with Karen and her team on developing the LiveChat tone of voice for Which? Legal. They were true trailblazers, with so much enthusiasm and drive for success."
Anna Kierstan
Editor & Content Consultant
Impact:Inspired new opportunities for content and engagement.
"Karen and the Live Chat Factory Team are fantastic to work with, have exceptional experience and expertise. They have a dedication to making any business a success."
Richard Lancaster
Managing Director of Lustalux Ltd.
Impact:Exceptional experience in outsourced support.
Ready to see these kinds of results for your business?
Simple, Transparent Pricing
Choose the plan that's right for your business
Our Guarantee
If we do not increase your customer satisfaction within three months, we will not charge you again until we do!
Starter
Perfect for small businesses testing live chat
Contact us
per month
- Up to 100 chats per month
- UK-based chat agents
- Basic reporting
- Email support
- Standard business hours coverage
Frequently Asked Questions
Everything you need to know about Live Chat Factory
Still have questions?
Can't find the answer you're looking for? Our team is here to help.
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