Sectors

The same services. Different industry problems.

Live Chat Factory supports customer service, operations and insight across a range of sectors. Start with one service. Scale when you need us.

🍽

Food & Drink

  • Order status, delivery issues, missing items and refunds
  • Allergen and product questions using approved information only
  • Peak-time, evening and weekend cover where agreed
🛒

Ecommerce & Retail

  • Product questions, order tracking, returns and refunds
  • Live chat, email, phone, WhatsApp and social DM cover
  • Flexible capacity for promotions, launches and seasonal peaks
⚖

Legal & Professional Services

  • Professional first response for enquiries and intake
  • Appointment administration, CRM updates and overflow cover
  • Clear boundaries, approved guidance and defined escalation
🎬

Film & TV

  • Supplier, crew and production enquiry handling
  • Message triage, information capture and escalation
  • Temporary and agreed out-of-hours support around production peaks
💄

Beauty & Wellness

  • Bookings, rescheduling, waitlists and product questions
  • Instagram, WhatsApp, live chat, email and phone cover
  • On-brand support that helps with rebooking and retention
🏢

SMEs

  • Start with one channel from £295 + VAT per month
  • Take customer service off the founder and operations team
  • Add channels, capacity and services as the business grows